Budapest Card is the only official city card of the Hungarian capital; product of BKK Centre for Budapest Transport (seat: 1075 Budapest, Rumbach Sebestyén u.19-21. company registration number: 01-10-046840, tax number: 23028966-4-44).
1. The Budapest Card can be purchased at BKK personal sales points listed in Appendix 1, from BKK Zrt.’s sales partners listed here, and via the Webshop available at the following link: https://bkk.hu/jegyek-es-berletek/arak/?type=bpcard. In case of purchase made through the Webshop, you will receive a voucher linked to the purchased card, which then you can redeem for the Budapest Card at one of the acceptance points listed on the voucher, in line with the conditions stipulated in https://bkk.hu/en/tickets-and-passes/budapest-card/terms-and-conditions/.
2. The Budapest Card vouchers valid from 1 May 2025 for the year 2025 can be redeemed until 30 April 2026. Budapest Cards redeemed for the year 2025 can be used also until 30 April 2026.
3. In the case of the Budapest Card issued as a plastic card, the cardholder writes the start date of validity (date, hour, minute) on the card after receiving the given card and validates it by entering an identification number (ID card number or passport number). The Budapest Card issued on thermal paper contains this data in the printed version. Based on the above-written information, the start date of validity and the identification number are required to be indicated on the Budapest Card (in case of purchase of a thermal paper-based Budapest Card, these data are required to be provided upon purchase). The Budapest Card is valid for 24, 48, 72, 96, or 120 hours calculated from the start date of its validity indicated on the card, depending on the selected type.
4. Having the Budapest Card entitles its card holder to use the services linked to the card.
5. Detailed rules on the redemption of vouchers purchased through the Webshop are stipulated as per Section 1 along with the General Terms and Conditions available at: https://bkk.hu/en/tickets-and-passes/budapest-card/terms-and-conditions/
6. In case the Budapest Card is lost, stolen or damaged, the price of the card cannot be refunded.
7. The Budapest Cards that have been rewritten, fixed, illegibly or incompletely filled out are invalid and will not be replaced by BKK Zrt. Budapest Cards issued on thermal paper can be redeemed before the start date of their validity at any BKK personal sales point, whose handling fee is 1,000 HUF/Budapest Card, or they can be exchanged for a Budapest Card of the same type and validity period if they have faded, but the originally printed data can be identified (even during the validity period).
8. Detailed information on the usage of Budapest Card along with a list of its acceptance points for the year are to be found at https://bkk.hu/en/tickets-and-passes/budapest-card/places-of-acceptance/.
9. Customer service, handling complaints
In matters related to the operation and use of the Budapest Card, as well as complaints, BKK Customer Center, Városháza park (Budapest Card Center) will act and provide information in person, and for general questions, you can also contact BKK Customer Service by phone, e-mail or letter.
Customer service centre, Városháza park (Budapest Card Centre)
1052 Budapest, Városháza Park (at the boarding point of 100E Airport Express Bus at Deák Ferenc tér)
Opening hours: Monday-Sunday: 09:00 – 19:00
Contact details of BKK’s Customer Service:
Phone no.:+ 36 1 3 255 255
Email: [email protected]
Postal address: 1241 Budapest, PO. 200.
Further contact details of BKK Zrt.'s organizations that are important for contact purposes are specified in Section IV. 5. of BKK Zrt.'s Business Policy.
The procedure for handling and investigating customer queries and complaints, responding to them and informing the customer is set out in this GTC document. The excerpt of the BKK Business Policy is to be found at https://bkk.hu/en/travel-information/travel-terms-and-conditions/.
This present General Terms and Conditions document is made in Hungarian and English. In the event of any discrepancy between the two versions, the Hungarian version shall prevail.
