Penalty fare

Customers who use BKK’s services without a valid ticket, pass or travel document must pay a penalty fare. The penalty fare is necessary because the public transport service is subject to a fee and the revenue is necessary for the continuous development of the capital's transport system.

Did you know that we have to impose an average of almost 250,000 penalty fares a year? Although the majority of our customers use public transport services honestly and in compliance with the rules, unfortunately there are still some who accumulate penalty fare debts.

It is worth paying in time

The later you settle your penalty fare debt, the higher the amount you will have to pay. There is no way to get out of paying, and the amount owed accumulates over time.

Did you know that the largest penalty fare ever paid in one lump sum was almost three million Forints? There is no point hoping that the debt will be time-barred: if you have to pay a penalty fare, the best option is clearly to pay it as soon as possible rather than delaying.

Penalty fare amounts and payment deadlines

• The basic penalty fare of 25,000 HUF is reduced to 12,000 HUF if you pay it on the spot. You can pay the penalty fare on the spot either by bankcard to the ticket inspector or afterwards within two working days.
• If you have a valid pass but did not have it with you, you can present it at any BKK customer service centre within five working days. In this case, the penalty fare will be reduced to 2,000 HUF or 1,000 HUF, depending on the type of pass you have.
• If you buy a pass with a monthly or longer validity period on the day of issue of the penalty fare and present it at a BKK customer service centre within 2 working days, you can pay a discounted penalty fare of 1,000 HUF for an annual pass, 3,000 HUF for a quarterly or semester pass, and 6,000 HUF for a monthly pass.
• After three days, you will have to pay the basic penalty fare of 25,000 HUF.
• If you do not pay your debt within 30 days, you will have to pay 50,000 HUF. 
• If you still have not settled the penalty fare amount after 30 days, we will issue an order for payment to recover the legitimate claims, whereby the amount of the debt will be further increased by the procedure fee. A simple penalty fare debt can exceed 100,000 HUF over time.

You can find all information about penalty fare payment on the other pages of the Information about penalty fares section

Customer service contact details for penalty fare related queries

For general penalty fare cases (payments, discounted penalty fares, pass presentation procedure, feedback about ticket inspection):

• email address: bkkbkk.hu
• phone number:
  • BKK Call Centre: +36 1 3 255 255 (menu selections 1, 7 then 0 / lines open 6:00-24:00 every day)
  • for penalty in the enforcement or litigation phase: +36 1 4 520 005

• postal address: 1241 Budapest, Pf. 200

It is also possible to deal with the following matters in person at the designated BKK customer service centres:

• • • subsequent payment of on-the-spot penalty fare
    • subsequent presentation of pass
    • payment of penalty fare
    • payment of instalments based on a previously established instalment plan
    • query of amounts owed
    • taking of customer feedback and investigation requests related to penalty fares in writing by customer service agent, or making of written entry by customer in the Customer Complaints Logbook
    • application for leniency and instalment payment plan (please contact the Claims Management Department for information by email to potdíjkezelesbkk.hu or call +36 1 4 520 005 (Monday to Thursday 8:00 to 16:00, Friday 8:00 to 15:00). Please note that the submission of such requests does not mean automatic exemption from the obligation to pay penalty fare amount due at the given time, nor does it imply a deferral of payment or an obligation on the part of BKK to assess the request.
    • recording of customer feedback, investigation requests related to penalty fares, or lodging of comments in the Customer Book of Complaints

For information on penalty cases not subject to legal proceedings (outstanding penalty fare debt) or subject to legal proceedings (order for payment, litigation, enforcement), please contact the Claims Management Department:

email: potdí[email protected]

Telephone number: +36 1 4 520 005 (Monday to Thursday 8:00 to 16:00, Friday 8:00 to 15:00)

From 3 April 2023, penalty fare cases (instalment payments, payment orders, etc.) concerning the period before 1 August 2017 will be handled by the Kelenföld Customer Centre on workdays between 9:00 and 17:00. The contact details of the Kelenföld Customer Centre can be found here.