What are the rules for using this fare product?
It is valid for a single, one-way (from boarding point to destination in the order of the stations indicated on the ticket), and uninterrupted trip.
Valid for travel on the suburban route sections of the suburban railway lines outside the administrative boundaries of Budapest. For travel within the city boundaries, passengers require a valid pass or a ticket validated with the on-board machine.
For what services is the ticket valid?
Valid for travel on the suburban route sections outside Budapest between the stations indicated on the ticket in the order printed.
Ticket validation
No validation is required after purchase.
Validity period
BKK tickets purchased are valid for one-way travel without interruption until 02:00 on the day following the day of validity. A ticket purchased from the MÁV application is valid for 90 minutes from the start date and time (month, day, hour, minute) specified at the time of purchase, which means that the single, uninterrupted, one-way journey must be started during this period (a journey started within the validity period can be completed after the expiry of the validity period).
Sales points
This ticket type is on sale in the MÁV app, its paper-based version is on sale even at the ticket offices and vending machines of MÁV and GYSEV Zrt. Sales options are to be found even at BKK at: BKK Sales Point Finder.
Refund rule
You can get a refund for your unused tickets (please find the detailed regulation here) if the ticket price exceeds the handling fee.
Further information
It is not considered a trip interruption if:
- a passenger changes from a train which has stopped at the boarding point but does not run to his/her destination, or passes through there without stopping according to the timetable, to the earliest following train which stops according to the timetable at his/her destination
- the journey on the particular line and on the particular service is only possible by a transfer according to the timetable
- is forced to change trains due to unforeseen circumstances
To travel with a ticket, the ticket must be purchased for the entire journey to be made before boarding. Exceptions to this rule are:
- passengers boarding at a stop outside the administrative boundaries of Budapest, if there is no ticket sales point (ticket office, ticket vendor, ticket vending machine /TVM accepting cash payments or ticket inspector on duty on the platform),
- for journeys to stops outside the administrative boundaries of Budapest, passengers holding a ticket or pass valid for the section within Budapest
The ticket must be presented at the time of ticket inspection and handed over at the request of the person carrying out the check.
You can find information about the MÁV application and the use, exchange and refund of tickets purchased in the app here.
Please check the pre-purchase rules here.
Delay insurance (compensation) for delays of more than 20 minutes on domestic interurban services
Delay insurance was introduced from 1 June 2025 only for tickets whose validity period started on or after 1 June 2025.
If the suburban railway (HÉV) is more than 20 minutes late arriving at your destination, you are entitled to 50% of the ticket price as compensation. To be eligible for compensation, you would have had to wait at least 15 minutes for the next service after the one you took, according to the timetable (i.e. if there had been no delay). Of course, of the later services, only the one that stops at your destination should be considered.
Delay insurance applies to the area of validity of the ticket. For example, if you are travelling on the H5 line from Szentendre to the Budapest terminus (Batthyány tér station) with a suburban railway ticket and a Budapest-pass, the delay insurance applies to the section of the route between Szentendre and the administrative boundary station (Békásmegyer). In this example, if the HÉV train is only behind schedule on the Budapest section (or has already been delayed outside Budapest, but not by more than 20 minutes), you will not be compensated. In the case of a return journey (to Szentendre) on the route mentioned in the example, the delay insurance can be claimed if there was a delay of more than 20 minutes on the Békásmegyer-Szentendre section of the route (regardless of whether the delay occurred there or on the Budapest section).
The claim for compensation must be submitted to the customer service of MÁV within 72 hours of arrival at the destination by sending the data necessary for the identification of the tickets and the delayed service used.
Detailed information in Hungarian on delay insurance is available here.
