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FAQ
Tickets, passes, penalty fares
Penalty fares
What are the appearance requirements for ticket inspectors and how and when can they check my ticket?
Where and how can I file a complaint about a penalty fare?
How was I supposed to know what to do after being charged a penalty fare?
From what age does a child need a validation sticker for the student ID?
In the case of an order for payment, what is the amount to be paid and how can the debt be settled?
In case of penalty fare for an underage child, will the parent receive the formal notice?
I was fined, I admit it, but my financial means are limited. Can I apply for leniency?
I had no penalty fare case, my data are misused, I am innocent. Why should I prove my own innocence and go to the police?
I have not received a letter of formal notice; will you send me one?
What should I do if my documents are stolen, lost and/or misused?
What do I do if the person fined no longer lives where I live, and I don’t know his/her new address?
Why can't I check all the details by phone? Why can't I retrieve other people's details?
What happens if I ignore the payment notices?
Can I present my single ticket that I could not show to the ticket inspector during inspection, but then I found it later?
What should I do if I cannot obtain or validate the certificate proving the use of the discount within the deadline for the subsequent pass presentation?
Why should I pay when I present a valid pass with a matching ID card after inspection?
Can I travel all day with a cheque or penalty fare receipt given by ticket inspector?
I was fined, but I could not pay the penalty fare on the spot to the ticket inspector. How much must I pay?
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