Complaints and feedback regarding public transport; timetable and fare information:
Postal address: 1241 Budapest, Pf. 200.
Phone number (from 06:00 to 24:00 every day): + 36 1 3 255 255
E-mail: bkkbkk.hu
Penalty fare issues and leniency requests
Postal address: 1241 Budapest, Pf. 200.
Phone number: + 36 1 3 255 255, menu 1.7, available:
| Monday–Thursday | 7.30–16.00 |
| Friday | 7.30–14.30 |
| Saturday–Sunday | closed |
E-mail: potdijkezelesbkk.hu
In leniency related matters, please call + 36 1 3 255 255 (select menu 1.7) during the following hours to make an appointment for a meeting:
| Monday–Thursday | 7.30–16.00 |
| Friday | 7.30–14.30 |
| Saturday–Sunday | closed |
If you are not satisfied with BKK’s customer complaint management process, please read this information on your options for Legal remedy in downloadable documents.