Public transport related contacts
Complaints and feedback regarding public transport; timetable and fare information:
Penalty fare issues and leniency requests
Postal address: 1241 Budapest, Pf. 200.
Phone number: + 36 1 3 255 255, menu 1.7, available:
In leniency related matters, please call + 36 1 3 255 255 (select menu 1.7) during the following hours to make an appointment for a meeting:
If you are not satisfied with BKK’s customer complaint management process, please read this information on your options for Legal remedy in downloadable documents.