Lost property

• Postal address: 1980 Budapest, Pf. 11.
• Phone number: + 36 1 3 255 255, menu 1.6 (Phone line open: Tuesday, Wednesday 10:00-14:00)
• E-mail: talalttargybkv.hu
• Personal customer care: 1072 Budapest, Akácfa u. 18.

Personal transport for passengers with reduced mobility:

• BKK Traffic Control
• Please call +36 70 390-3414 on workdays between 8:00 and 16:00
• E-mail: forgalomfelugyeletbkk.hu

Budapest Közút Zrt. (road managing company)

To report pothole-caused damage to cars:

• Postal address and customer care in person: 1115 Budapest, Bánk bán utca 8-12.
• Phone number: + 36 1 776 6107 (during regular business hours)
• E-mail: karrendezesbudapestkozut.hu

To report issues related to roads, bridges, overpasses and traffic lights

• Please call: + 36 1 301 7500 (0-24h)
• E-mail: budapestkozutbudapestkozut.hu
• Web: http://www.budapestkozut.hu/

Traffic engineering permits and public space use

• Mailing address and customer care in person: 1115 Budapest, Bánk bán utca 8–12.
• Phone number: + 36 1 776 6103 (please call during regular business hours)
• E-mail: ugyfelszolgalatbudapestkozut.hu

To obtain copies of maps required for traffic engineering permits and public space use:

• Postal address and customer service in person: 1085 Budapest, Baross u. 22-26., 6th floor
• Phone number: +36 1 7766138 (please call during regular business hours)

If you are not satisfied with BKK’s customer complaint management process, please read this information on your options for legal remedy.