Other issues

Lost property

 

Business hours, personal customer care:
Monday closed
Tuesday  10.00–16.00 
Wednesday 10.00–16.00
Thursday 10.00–16.00 
Friday closed
Saturday–Sunday closed

 

Personal transport for passengers with reduced mobility:

 

Budapest Közút Zrt. (road managing company)

To report pothole-caused damage to cars:

 

Business hours:
Monday–Thursday 8.00–14.00
Friday 8.00–12.00
Saturday–Sunday closed

 

To report issues related to roads, bridges, overpasses and traffic lights

 

Traffic engineering permits and public space use

 

Business hours
Monday–Thursday 8.00–14.00
Friday 8.00–12.00
Saturday–Sunday closed

 

To obtain copies of maps required for traffic engineering permits and public space use:

  • Postal address and customer service in person: 1085 Budapest, Baross u. 22-26., 6th floor
  • Phone number: +36 1 7766138 (please call during regular business hours)

 

Business hours
Monday–Friday 8.00–12.00
Saturday–Sunday closed

 

If you are not satisfied with BKK’s customer complaint management process, please read this information on your options for legal remedy.