Contact

The BKK Customer Service is at customers’ disposal in the following ways in queries listed below:

BKK Centre for Budapest Transport (Budapesti Közlekedési Központ)

  • Address: 1075 Budapest, Rumbach Sebestyén u. 19–21.
  • e-mail:bkk@bkk.hu
  • Fax: +36 1 235 1040

BKK Call Center

  • Phone: +36 1 3 255 255
    (lines open 0-24 hours every day of the year)

BKK Main Customer Service Centre

  • In person: 1075 Budapest, Rumbach Sebestyén u. 19–21.
  • Postal address: 1241 Budapest, Pf. 200
  • e-mail:bkk@bkk.hu

Business hours:

Monday, Tuesday 9.00–17.00
Wednesday 9.00–19.00
Thursday 9.00–17.00
Friday 9.00–15.00
Saturday-Sunday closed

BKK Customer Service Centres

Opening hours
Workdays Saturday Sunday
Deák Ferenc tér M, underpass 5.30-22.00 5.30-22.00 5.30-22.00
Déli pályaudvar M 5.30–22.00 5.30–22.00 5.30–22.00
Ferenciek tere M 5.30-22.00 5.30-22.00 5.30-22.00
Kelenföld vasútállomás M, underpass 5.30-22.00 5.30-22.00 5.30-22.00
Keleti pályaudvar M, underpass 5.30-22.00 5.30-22.00 5.30-22.00
Kőbánya-Kispest M 5.30-22.00 5.30-22.00 5.30-22.00
Liszt Ferenc Airport Terminal 2A 8.00–22.00 8.00–22.00 8.00–22.00
Liszt Ferenc Airport Terminal 2B 9.00–21.00 9.00–21.00 9.00–21.00
Móricz Zsigmond körtér M 5.30-22.00 5.30-22.00 5.30-22.00
Népliget M 5.30–20:30 5.30–20:30 5.30–20:30
Main Customer Service Centre , 7th district., Rumbach Sebestyén utca 19-21. 9.00-17.00, Wednesday 9.00-19.00, Friday 9.00-15.00 Closed Closed
Szentlélek tér suburban railway station 5.30–22.00 5.30–22.00 5.30–22.00
Széll Kálmán tér M 5.30–22.00 5.30–22.00 5.30–22.00

In connection with queries related to parking, freight transport permits, reception and issuance of applications for preliminary certifications for taxi-service providers and taxi-service delivery intermediary and organising companies:

  • Phone number: +36 1 3 255 255
    Please call during the following business hours:
Monday, Tuesday 9.00–17.00
Wednesday 9.00–19.00
Thursday 9.00–17.00
Friday 9.00–15.00
Saturday, Sunday Closed

Information on taxi services
To inquire and receive information regarding the collection of certifications please call +36 70 390 3276 from Monday to Friday between 9.00 and 13.00, while regarding service control please call number +36 70 455 1549.

Complaints and feedback regarding public transport; timetable and fare information:

  • Postal address: 1241 Budapest, Pf. 200.
  • Phone number (0-24h): + 36 1 3 255 255
  • E-mail:bkk@bkk.hu

Public transport penalty fare issues, requests on grounds of equity and fairness:

  • Postal address: 1241 Budapest, Pf. 200.
  • Phone: + 36 1 3 255 255, menu 1.7, available:

Business hours:

Monday–Thursday 7.30–16.00
Friday 7.30–14.30
Saturday, Sunday Closed
  • E-mail: potdijkezeles@bkk.hu
  • Personal customer service for penalty fare related issues: 1072 Budapest, Akácfa u. 22.

Business hours:

Monday to Friday (workday) 8.00–20.00
Saturday, Sunday Closed

In personalised equity matters –– please call + 36 1 3 255 255 to arrange a personal meeting, select menu 1.7, during the following hours:

Monday–Thursday 7.30–16.00
Friday 7.30–14.30
Saturday, Sunday Closed

Lost property:

  • Postal address: 1980 Budapest, Pf. 11.
  • Phone number: + 36 1 3 255 255, menu 1.6 (please call during regular business hours)
  • E-mail: bkv@bkv.hu
  • Customer service in person: 1072 Budapest, Akácfa u. 18.

Business hours

Monday 10.00–16.00
Tuesday 10.00–16.00
Wednesday 12.00–18.00
Thursday 10.00–16.00
Friday 9.00–14.00
Saturday-Sunday Closed

Personal transport for passengers with reduced mobility:

BKK Traffic Control

Budapest Közút Zrt. (Public Road Management):

To report pothole-caused damage to cars:

  • Postal address and customer service in person: 1115 Budapest, Bánk bán utca 8-12.
  • Phone number :+ 36 1 776 6107 (during regular business hours)
  • E-mail: karrendezes@budapestkozut.hu

Business hours:

Monday–Thursday 8.00–14.00
Friday 8.00–12.00
Saturday-Sunday closed

To report issues related to roads, bridges, overpasses and traffic lights

Traffic engineering permits and public space use

  • Mailing address and customer service in person: 1115 Budapest, Bánk bán utca 8–12.
  • Phone: + 36 1 776 6103 (please call during regular business hours)
  • E-mail: ugyfelszolgalat@budapestkozut.hu

Business hours

Monday-Thursday 8.00–14.00
Friday 8.00–12.00
Saturday-Sunday Closed

To obtain copies of maps required for traffic engineering permits and public space use:

  • Postal address and customer service in person: 1088 Budapest, Szabó Ervin tér 2., 3rd Floor, Room 326
  • Phone number to report damages caused by potholes: +36 1 776 61 38 (please call during regular business hours)

Business hours

Monday-Friday 8.00–12.00
Saturday-Sunday Closed

Options for legal remedy in PDF format (0,2 MB)

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