Contact

Dear Customers,

For your kind information, the BKK public transport customer service point at Terminal 2A of Liszt Ferenc International Airport will be closed temporarily from Monday, 7 September 2020, while the BKK Customer Service Point at Terminal 2B remains open with unchanged business hours.

The Central BKK Customer Service Centre along with all other BKK customer service centres in the city still await customers by respecting the specific health protection measures.

Please note that inside the building customers must wear a mask or a cloth face covering over the mouth and nose.

Customer service centres are uniformly open from 7:00 to 19:00 every day. The opening hours of the Central Customer Service Centre at 1075 Budapest, Rumbach Sebestyén utca 19–21., have not changed.

The BKK Customer Service is at customers’ disposal in the following ways in queries listed below:

BKK Centre for Budapest Transport (Budapesti Közlekedési Központ)

  • Address: 1075 Budapest, Rumbach Sebestyén u. 19–21.
  • e-mail:[email protected]
  • Fax: +36 1 235 1040

BKK Call Center

  • Phone: +36 1 3 255 255
    (lines open 0-24 hours every day of the year)

BKK Central Customer Service Centre

  • In person: 1075 Budapest, Rumbach Sebestyén u. 19–21.
  • Postal address: 1241 Budapest, Pf. 200
  • e-mail:[email protected]

Opening hours:

Monday, Tuesday 9.00–17.00
Wednesday 9.00–19.00
Thursday 9.00–17.00
Friday 9.00–15.00
Saturday-Sunday closed

BKK Customer Service Centres

Opening hours
Workdays Saturday Sunday
Csepel, dist.21, Szent Imre tér suburban railway station 7.00–19.00 7.00–19.00 7.00–19.00
Deák Ferenc tér M, underpass 7.00–19.00 7.00–19.00 7.00–19.00
Déli pályaudvar M 7.00–19.00 7.00–19.00 7.00–19.00
Ferenciek tere M 7.00–19.00 7.00–19.00 7.00–19.00
Kelenföld vasútállomás M, underpass 7.00–19.00 7.00–19.00 7.00–19.00
Keleti pályaudvar M, underpass 7.00–19.00 7.00–19.00 7.00–19.00
Kőbánya-Kispest M 7.00–19.00 7.00–19.00 7.00–19.00
Liszt Ferenc Airport Terminal 2A Temporarily closed Temporarily closed Temporarily closed
Liszt Ferenc Airport Terminal 2B 9:00-21:00 9:00-21:00 9:00-21:00
Móricz Zsigmond körtér M 7.00–19.00 7.00–19.00 7.00–19.00
Central Customer Service Centre , district 7 ., Rumbach Sebestyén utca 19-21. 9.00-17.00, Wednesday 9.00-19.00, Friday 9.00-15.00 Closed Closed
Rákosmente, dist.17, Pesti út 170/b. 7.00–19.00 7.00–19.00 7.00–19.00
Szentlélek tér suburban railway station 7.00–19.00 7.00–19.00 7.00–19.00
Széll Kálmán tér M 7.00–19.00 7.00–19.00 7.00–19.00

Available services at customer service centres (click on the image to enlarge)

Available services at BKK ticket offices (click on the image to enlarge)

In connection with queries related to parking, freight transport permits, reception and issuance of applications for preliminary certifications for taxi-service providers and taxi-service delivery intermediary and organising companies:

  • Phone number: +36 1 3 255 255
    Please call during the following business hours:
Monday, Tuesday 9.00–17.00
Wednesday 9.00–19.00
Thursday 9.00–17.00
Friday 9.00–15.00
Saturday, Sunday Closed

Information on taxi services
To inquire and receive information regarding the collection of certifications please call +36 70 390 3276 from Monday to Friday between 9.00 and 13.00, while regarding service control please call number +36 70 455 1549.

Complaints and feedback regarding public transport; timetable and fare information:

  • Postal address: 1241 Budapest, Pf. 200.
  • Phone number (0-24h): + 36 1 3 255 255
  • E-mail:[email protected]

Public transport penalty fare issues, requests on grounds of equity and fairness:

  • Postal address: 1241 Budapest, Pf. 200.
  • Phone: + 36 1 3 255 255, menu 1.7, available:

Business hours:

Monday–Thursday 7.30–16.00
Friday 7.30–14.30
Saturday, Sunday Closed
    • E-mail: [email protected]
    • In-person customer service offered at the locations designated in the “Available Services” table.

In personalised equity matters –– please call + 36 1 3 255 255 to arrange a personal meeting, select menu 1.7, during the following hours:

Monday–Thursday 7.30–16.00
Friday 7.30–14.30
Saturday, Sunday Closed

 

Lost property:

  • Postal address: 1980 Budapest, Pf. 11.
  • Phone number: + 36 1 3 255 255, menu 1.6 (please call during regular business hours)
  • E-mail: [email protected]
  • Customer service in person: 1072 Budapest, Akácfa u. 18.

Business hours

Monday 12.00–16.00
Tuesday 10.00–16.00
Wednesday 12.00–18.00
Thursday 10.00–16.00
Friday 10.00–14.00
Saturday-Sunday Closed

Personal transport for passengers with reduced mobility:

BKK Traffic Control

  • Please call +36 70/390-3414 on workdays between 8:00 and 16:00
  • E-mail: [email protected]

Budapest Közút Zrt. (Public Road Management):

To report pothole-caused damage to cars:

  • Postal address and customer service in person: 1115 Budapest, Bánk bán utca 8-12.
  • Phone number :+ 36 1 776 6107 (during regular business hours)
  • E-mail: [email protected]

Business hours:

Monday–Thursday 8.00–14.00
Friday 8.00–12.00
Saturday-Sunday closed

To report issues related to roads, bridges, overpasses and traffic lights

Traffic engineering permits and public space use

  • Mailing address and customer service in person: 1115 Budapest, Bánk bán utca 8–12.
  • Phone: + 36 1 776 6103 (please call during regular business hours)
  • E-mail: [email protected]

Business hours

Monday-Thursday 8.00–14.00
Friday 8.00–12.00
Saturday-Sunday Closed

To obtain copies of maps required for traffic engineering permits and public space use:

  • Postal address and customer service in person: 1088 Budapest, Szabó Ervin tér 2., 3rd Floor, Room 326
  • Phone number to report damages caused by potholes: +36 1 776 61 38 (please call during regular business hours)

Business hours

Monday-Friday 8.00–12.00
Saturday-Sunday Closed

Options for legal remedy in PDF format (0,2 MB)

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