What should I do if I receive a notification from my bank that the amount paid has been debited, but the application does not show the ticket or pass I bought?

First, check in the app for the ticket or pass you have purchased in the list of tickets that are not yet valid. The amount of the purchase will first be blocked in your bank account (your bank will inform you of this at the moment of purchase) and will only book the debit once it is sure that the transaction has been successful. In the event that the mobile ticket does not appear in the list of tickets that are not yet valid, the blocked amount is expected to be released by the bank within a few days. In this case, please contact your account-holding bank.