Frequently Asked Questions

We have collected the most relevant transport related information in connection with the pandemic.

MANDATORY MASK-WEARING POLICY 

Do I have to wear a mask when using public transport?

In line with the easing of pandemic restrictions, from Monday, 7 March 2022, the rule of wearing a mask when using public transport, including stops and stations, will no longer apply. If you wish, you can continue to wear a mask, but it is not compulsory. The Hungarian Government is lifting the vast majority of the epidemiological restrictions starting from this day due to the declining of the coronavirus pandemic.

 

TRANSPORT SCHEDULE

Which schedule applies currently? I cannot find any information regarding this.

Since 1 September 2021, the school-term schedule has been in place. 

 

HEALTHCARE WORKERS ON PUBLIC TRANSPORT

Are healthcare workers still able to travel free of charge?

Yes. In accordance with the decree of the Hungarian Government published on 10 November 2020, from 11 November, health care workers and students of medicine and health sciences involved in the protection against coronavirus can travel free of charge on local and intercity transport services, including BKK lines. Free travel is available until 14 days after the end of the emergency situation, according to Act CXXX of 2021 on certain regulatory issues related to the emergency situation.

What do I need to show the inspector if I am entitled to free travel?

In addition to your photo identity card or student ID, you must also present a certificate issued by your employer entitling you to free travel. You must ask for or receive a certificate from the health institution that employs you, such as the one you will find on the last page of the government decree. Students who are entitled to free travel may also present a letter of assignment from the Budapest and county government offices instead of the above-mentioned certificate.

Please always have the above documents with you when travelling on BKK services, as they are prerequisites for free travel.

How do you decide who is a healthcare worker?

This is not decided by us, but by the relevant health care law.

 

QUESTIONS RELATING TO TICKETS AND PASSES 

 

Where can I buy a ticket or pass now? 

You can find the sales points nearest to you online with the help of the map-based search interface at www.bkk.hu/pontkereso. If you have a smartphone, please consider using a mobile ticket as it is an especially safe solution during the pandemic. Please find all information and the link to download the app at https://bkk.hu/en/tickets-and-passes/budapestgo/ From 3 May 2021, new products have been added to the mobile ticketing system, with quarterly and discounted annual passes now available for purchase from a smartphone. BKK customer service centres including the counters at the airport are open. The Central CSC under Rumbach Sebestyén u. 19-21. and the airport customer counters have usual opening hours, while all other customer centres operate according to uniform business hours from 7:00 to 19:00. Ticket office hours are listed here. Also, some 370 ticket vending machines are available throughout the city. Additionally, single tickets including blocks of 10 are obtainable from several hundred distributors, such as grocery stores, newsagents and tobacco shops.

What are the rules for entering BKK customer service centres?

Hand sanitisers are at our customers’ disposal. We recommend using a contactless bankcard for payment and visiting a customer service centre only in essential cases where your presence is needed.

My transport pass ID for parents with small children has expired. What do I need to do?

The IDs that expired during the state of emergency (11 March – 17 June 2020) were valid until 15 December 2020. This type of pass ID must be renewed every six months in possession of the required certificate. You can get your pass ID extended or reissued at any BKK ticket office or customer service centre.

My transport pass ID for pensioners has expired. What do I need to do?

The IDs that expired during the state of emergency (11 March – 17 June 2020) were valid until 15 December 2020. You can get your pass ID extended or reissued at any BKK ticket office or customer service centre.

What about student IDs?

Student IDs will be accepted valid until 30 June 2022 with the following validation stickers:

  • higher education validation sticker for the first semester of the academic year 2019/2020
  • higher education validation sticker for the second semester of the academic year 2019/2020
  • public education validation sticker for the school year 2019/2020
  • higher education validation sticker for the first semester of the academic year 2020/2021
  • public education validation sticker for the school year 2020/2021
  • higher education validation sticker for the second semester of the academic year 2020/2021
  • higher education validation sticker for the first semester of the academic year 2021/2022

If the educational institution has sent the student an electronic certificate [pursuant to Article 12 of Government Decree 362/2011 (XII. 30.) on educational certificates] in scanned form to replace the student ID, such certificate may be used by the student in printed form (the electronic version of the certificate cannot be presented). Certificates that expire on or after 4 November 2020 according to the expiry date indicated on them may be used after the expiry date indicated on them, under the emergency legislation, which is expected to be possible until 30 June 2022.

What is the safest way to buy my ticket or pass?

If you have a smartphone, please consider using a mobile ticket as it is an especially safe solution during the pandemic. From 3 May 2021, new products have been added to the mobile ticketing system, with quarterly and discounted annual passes now available for purchase from a smartphone. Please find all information and the link to download the app at https://bkk.hu/en/tickets-and-passes/budapestgo/

Do you clean ticket vending machines (TVMs) more frequently as well?

We have ordered much more frequent cleaning and disinfection of ticket machines. We also advise you wear gloves and pay with a contactless bankcard when using the machines and disinfect your hands after use. These tips are also shown on TVM screens. If this is still not satisfactory to you, please consider using a mobile ticket.

I would love to buy tickets from a TVM, but it never works or if it does, it swallows my money or does not issue the ticket.

If you encounter a faulty TVM, you did not get your change or your ticket was not issued, please use the “Customer service” function on the screen to get in touch with our agent who will tell you what to do.

 

MOL BUBI BIKE-SHARING AND CYCLING

What's new with MOL Bubi? When will it start again?

On 20 May 2021, the renewed MOL Bubi public bike-sharing service finally re-entered the capital's bloodstream. A more modern, easier-to-use and more economical MOL Bubi than ever before, supporting the vision of a sustainable and liveable Budapest. The public bike-sharing system has been fundamentally redesigned to provide a significantly better user experience than ever before, covering an unchanged service area of around 30 square kilometres in the inner districts of Budapest. The bicycles have been equipped with puncture-resistant inflatable tyres, making them easier to pedal and rolling much better than their predecessors. The new app makes it possible to manage all MOL Bubi-related matters in a matter of seconds, eliminating the need for in-person administration, and the website has also been revamped. It has also been made easier to pick up and return bikes, which can be done with a smart lock. Equipped with a wide range of accessories for urban transport, and with easily adjustable saddle heights, it makes cycling comfortable for everyone.

Where can I download the MOL Bubi app?

You can download the app for iOS devices at this link and for Android devices at this link.

Is it true that MOL Bubi is cheaper now?

Yes, as part of the service, the MOL Bubi tariff structure has been renewed. The monthly pass costs 500 HUF, the annual pass 5,000 HUF. With a valid MOL Bubi pass, short trips (within 30 minutes each time) are still free of charge. The previously required deposit amount has been completely abolished. As an occasional user, you only have to pay a one-off 100 HUF bankcard registration fee on the very first use, but even that can be cycled off on the first trip. You can still use up to 4 bikes at a time with one registration. More details on the new rates can be found on the MOL Bubi website.

Is cycling recommended during the pandemic?

Yes, it is highly recommended, if it is possible for you. By exercising, you can also reduce the risk of cardio-vascular diseases, strengthen your immune system and preserve your mental health.

Which public transport lines will take my bike on board?

Since mid-October 2020, all trams of the “Tatra” type, about one third of the fleet operating in the city, can take bikes on board. Currently, you can carry your bike on the following services: bus lines 21, 21A, 65, 65A, 165 and 212; tram lines 1 and 1M, 12, 14, 19, 41, 56, 56A, 59, 59A, 59B, 60 and 61; trolleybus 77 as well as suburban railway lines. In order to encourage passengers to combine transport modes, bikes can be taken on board free of charge at weekends on all lines where this is possible, which means that cyclists require a ticket or pass only for themselves. Visit https://bkk.hu/en/transporting-bicycles-on-bkk-lines/ for details and rules.

Will there be new bike lanes to ensure safe cycling in the city?

The answer is yes. The Municipality of Budapest decided to open temporary bike lanes on key routes to support commuting and safe cycling, as bike use is on the increase during the coronavirus pandemic, and this is the ideal time for developing cycling conditions. New bike lanes have been installed at the following locations: Bartók Béla út, Tétényi út and Villányi út in Buda as well as along the Grand Boulevard and in Baross utca in Pest.

 

VEHICLES AND THEIR DRIVERS  

Can I buy a ticket from the driver?

Yes, since 17 June 2021, it has again been possible to buy a 450 HUF ticket from the driver on all bus lines except metro replacement bus M3 and trams 2, 2M, 3, 19, 28, 28A, 37, 37A, 41, 42, 50, 51, 51A, 52, 62, 62A and 69.

It is not true that the vehicles are cleaned, and disinfected, I’ve travelled on an extremely dirty vehicle today.

The frequency of cleaning and disinfection on public transport vehicles has been increased to the maximum possible. Despite this, it can happen that you come across a dirty or polluted vehicle because in daily passenger service cleaning cannot be done between two stops. The driver might not notice the need for cleaning as he or she concentrates on the road and your travel safety. If you notice that a vehicle needs intermediate cleaning, please notify your driver.

 

TRAVELLING DURING THE RISK OF PANDEMIC

Am I allowed to travel while being ill?

If you have a fever, a cold, or flu-like symptoms, please be considerate and do not use public transport. Pay special attention to your health and protect others. Thank you.

How to travel ethically during the pandemic?

The Mayor’s Office requests the following in line with the recommendations of the World Health Organisation: avoid touching your eyes, mouth and nose; wash your hands frequently or use a hand sanitiser regularly; if you sneeze or cough, use a disposable tissue or cover your mouth with your elbow; and do not use public transport if you are ill, have a fever, a cold, or flu-like symptoms! We additionally ask that you act as recommended by the WHO even while travelling: even though vehicles are constantly cleaned, always wash your hands after travelling; avoid touching the different surfaces (hand-holds, escalator’s parts, other passengers etc.) as little as possible while, of course, keeping your own travel safety in mind, and always appraise the situation if you should board a crowded vehicle or wait for the next one. While on board, open the windows if possible. During the pandemic, it is advisable to use a mobile ticket if the fare product you need is available in that form; and be more patient towards drivers, ticket inspectors and your fellow passengers.