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BKK’s Customer Service Centres are closed for a temporary period of time

Please note that in order to protect our customers’ and colleagues’ health as well as to prevent and stop the spread of the coronavirus, from 19 March 2020 (Thursday) until the end of the coronavirus crisis, BKK’s Customer Service Centres remain closed, as their service has been minimalised for recent days. Please note that despite the closure of 14 sales points situated in Budapest, tickets and passes can be purchased even from circa 370 TVMS, at nine ticket offices which remain open; and single tickets along with the block of ten tickets are on sale at several contracted distributors – please find sales points at BKK’s sales point finder. During the pandemic crisis, the Mobile ticket app is extremely secure to use, by the help of which we are able to select even from the comfort of our home the type of ticket/pass we wish to use out of several types of tickets and passes.

Due to the pandemic crisis, usage by passengers of public transport services has been dropped to a significant extent for the recent days. In accordance with the most updated, today’s data, the lines’ capacity is below 10% on average. To protect customers’ and colleagues’ health, BKK closes its 14 Customer Service Centres operable in Budapest along with its ticket office in Népliget from 19 March until the end of the pandemic crisis. The service of these open space sales points has recently dropped to the minimum. (Customer Service Points to be found at the Liszt Ferenc International Airport were closed even from today.)

BKK would like to recommend that passengers who are in possession of a smart phone purchase their ticket or pass via the mobile ticket app during the pandemic crisis: despite the fact that not all of the types of tickets are purchasable via the mobile ticket app, passes and travelcards used most often are available via the app. (Further information: https://bkk.hu/pontkereso.) Tickets, passes required to use Budapest’s public transport services are purchasable at several spots in Budapest. Please find the nearest sales point conveniently at: www.bkk.hu/pontkereso.

  • Citywide, there are 370 TVMs operable by BKK, from which BKK’s most ticket and pass types are available. In the course of every single maintenance work, the operator of TVMs disinfect the most often used surfaces, yet for secure use, BKK recommends that passengers who are able to pay with contactless cards should able to do so and disinfect their hands after ticket purchase.
  • The regular opening hours apply in case of nine Budapest’s ticket offices situated at Batthyány tér, Örs vezér tér, at Puskás Ferenc Stadion, Blaha Lujza tér, Corvin-negyed, Újpest-központ, Nyugati pályaudvar (Nyugati railway station) and at Nagyvárad tér. We would like to kindly ask our passengers to settle their products in these ticket offices by contactless cards to mitigate the risks and spread of the disease. As the ticket office situated at Népliget is an open-space ticket office, it will be closed from 19 March, too.
  • Single tickets and / or blocks of ten tickets are on sale at hundreds of Budapest’s sales points, such as at post offices, newsstands and grocery stores. Passengers who wish to purchase BKK’s products at these sales points are recommended to get information on their opening hours modified, in line with the relating government regulation in effect.

Owing to the closure of Customer Service Centres, cases other than ticket-and pass purchase can be arranged over the phone and online until the end of the pandemic crisis.

  • Passengers who were fined after 13 March for not having their pass with them can present the pass within 5 days, this deadline will be counted only after the customer services reopen.
  • BKK recommends that the on-the-spot fines and the basic fines are settled via bank transfer online. The bank account number required for the transfer is indicated on the Fining Receipt issued by the ticket officer. Penalty fare payment deadline represented on the payment cheque is modified, as follows: The fine in the amount of HUF 16,000 can be reduced to HUF 8,000 within 15 days, instead of 2 workdays.
  • In other cases, BKK’s Customer Service Centres are available via the phone number: +36-1 3-255-255 or at the e-mail address: [email protected].
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