What should I do if I have failed to make a payment?
In the case of an unsuccessful financial transaction, please check the accuracy of the information you provided during the transaction. If you have entered all the details correctly, contact your card-issuing bank to investigate the reason for the rejection.
If you use automatic renewal, your card will be automatically debited. Please ensure that you always have sufficient funds available.
For more information, contact your card-issuing bank or Simple Customer Service.